Privacy Policy

HydroKulture (Pty) Ltd ("we", "us", or "our") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our online services, or make a purchase from our online store.

Personal Information We Collect

We collect personal information from you when you:

1. Create an account on our website

2. Place an order or make a purchase

3. Contact us via phone, email, or online form

4. Subscribe to our newsletter or promotional emails

The personal information we collect may include:

- Your name and surname

- Email address

- Phone number

- Physical address

- Payment information (e.g., credit card details)

How We Use Your Personal Information

We use your personal information to:

1. Process and fulfill your orders

2. Provide customer support and service

3. Send you newsletters, promotional emails, and special offers

4. Improve our website and online services

5. Comply with legal and regulatory requirements

How We Protect Your Personal Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

1. Secure socket layer (SSL) encryption for online transactions

2. Firewalls and intrusion detection systems to prevent unauthorized access

3. Secure storage of payment information (e.g., credit card details)

4. Access controls and authentication procedures to ensure only authorized personnel can access your personal information

Sharing Your Personal Information

We may share your personal information with:

1. Our service providers (e.g., payment processors, shipping companies)

2. Our business partners (e.g., suppliers, affiliates)

3. Law enforcement agencies or regulatory authorities (if required by law)

Your Rights

You have the right to:

1. Access and correct your personal information

2. Object to the processing of your personal information

3. Request the deletion of your personal information

4. Opt-out of receiving newsletters, promotional emails, and special offers

Changes to This Policy

We reserve the right to modify or update this Privacy Policy at any time. Changes will be effective immediately and will apply to all personal information collected after the date of the change.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Phone: +27 (0) 11 394 0155

Email: info@hydrokulture.com

Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of South Africa.

POPI Act Compliance

We are committed to complying with the Protection of Personal Information Act (POPI Act) and other applicable data protection laws in South Africa.

By using our website, online services, or making a purchase from our online store, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.