Shipping Policy

At HydroKulture, we strive to get your orders to you as quickly and efficiently as possible. Here's what you can expect:

Processing Time:

- Orders take 1-2 business days to process and ship out from the day we receive payment.

- Please note that we do not process or ship orders on weekends or public holidays.

Shipping Time:

- Once your order has shipped, it will normally take 3-5 business days to reach its destination within South Africa.

- Please note that shipping times may vary depending on your location and the shipping method chosen.

Shipping Methods:

- We use reputable courier services to ensure that your orders are delivered safely and efficiently.

- You will receive tracking information via email once your order has shipped, allowing you to track the progress of your delivery.

Delivery Areas:

- We deliver to all major cities and towns within South Africa.

- Please note that delivery to rural areas may take longer and may incur additional shipping costs.

Shipping Costs:

- Shipping costs will be calculated based on the weight and dimensions of your order, as well as the shipping method chosen.

- You will be able to view the shipping costs for your order during the checkout process.

- In some cases, shipping costs may not be available during checkout. If this occurs, please contact us to request a quotation for shipping. We will provide you with a custom shipping quote for your order.

Late or Missing Deliveries:

- If your order has not arrived within the expected delivery time, please contact us and we will investigate the matter further.

- Please note that we cannot be held responsible for delays or losses caused by the courier service or other factors beyond our control.

Thank you for shopping with HydroKulture! If you have any questions or concerns about our shipping policy, please don't hesitate to contact us.